Privacy Policy
At VELUNE & CO, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or contact our support team.
Information We Collect
We may collect personal information that you provide directly to us, including:
• Name
• Email address
• Shipping address
• Billing address
• Phone number, when provided
• Order details
• Payment-related information
• Customer support messages
We may also collect information automatically when you visit our website, such as:
• IP address
• Device information
• Browser type
• Pages visited
• Shopping behavior
• Cookies and similar tracking technologies
How We Use Your Information
We use your information to:
• Process and fulfill orders
• Provide order updates and tracking information
• Respond to customer support requests
• Improve our website and shopping experience
• Prevent fraud and unauthorized activity
• Send promotional emails, if you choose to subscribe
• Show relevant advertisements through marketing platforms
Payments
Payments are processed securely through trusted third-party payment providers. VELUNE & CO does not store your full payment card details.
Available payment methods may vary depending on your location and may include credit cards, PayPal, Klarna, Shop Pay, Apple Pay, Google Pay, or other payment options shown at checkout.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience, analyze website traffic, remember your preferences, and support personalized advertising.
You may manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.
Sharing Your Information
We may share your information with trusted service providers who help us operate our business, including:
• Payment processors
• Shipping and logistics providers
• Email and customer support platforms
• Analytics providers
• Advertising and marketing platforms
• Fraud prevention services
We do not sell your personal information for unrelated third-party marketing.
Marketing Communications
If you subscribe to our mailing list, we may send you updates about new arrivals, promotions, and exclusive offers.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at support@veluneco.shop.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.
However, no online transmission or storage method is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of certain marketing communications
• Restrict or object to certain data processing activities
To make a privacy-related request, please contact us at support@veluneco.shop.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third parties.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at: