Shipping Policy
At VELUNE & CO, we work to ensure that every order is processed carefully and delivered as smoothly as possible.
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
During high-demand periods, processing times may be slightly extended. Once your order has been shipped, you will receive a confirmation email with tracking details.
Estimated Delivery Times
Estimated delivery times may vary depending on your location:
• Standard Shipping: 5–12 business days
• Express Shipping: 3–7 business days, when available
Delivery times are estimates and may vary due to carrier delays, customs processing, local delivery conditions, or high-volume periods.
Shipping Costs
Shipping costs, if applicable, are calculated and displayed at checkout before payment.
From time to time, VELUNE & CO may offer free shipping promotions.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email.
Please allow 24–72 hours for tracking information to become active in the carrier’s system.
You can track your order through our Track Order page.
Incorrect Shipping Address
Please make sure your shipping address is complete and correct before placing your order.
VELUNE & CO is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
If you notice an error after placing your order, please contact us as soon as possible at support@veluneco.shop.
Lost or Delayed Packages
If your order is significantly delayed or appears to be lost in transit, please contact our support team.
We will review the situation and assist you with the next steps.
Contact
For questions about shipping or delivery, contact us at: