Contact

We’re here to help.

At VELUNE & CO, we want your shopping experience to feel smooth, secure, and effortless. If you have a question about your order, sizing, shipping, returns, or any product on our website, our support team is ready to assist you.

Customer Support

Email: support@veluneco.shop

Our support team typically responds within 24–48 business hours.

How We Can Help

You can contact us for assistance with:

• Order status
• Tracking information
• Shipping questions
• Returns and refunds
• Size guidance
• Product questions
• Payment concerns
• General support

Before Contacting Us

To help us assist you faster, please include:

• Your full name
• Order number, if applicable
• The email address used at checkout
• A clear description of your question or issue
• Photos, if you are reporting a damaged or incorrect item

Support Hours

Monday – Friday
9:00 AM – 6:00 PM GMT

Please note that response times may be longer during weekends, public holidays, or high-demand periods.

Need Tracking Help?

If your order has already shipped, please allow 24–72 hours for tracking updates to become active.

You can also visit our Track Order page to follow your order status.

Thank You

Thank you for choosing VELUNE & CO.

We appreciate your trust and look forward to assisting you.