FAQ
How long does shipping take?
Orders are usually processed within 1–3 business days.
Estimated delivery time is typically 5–12 business days for standard shipping, depending on your location.
How can I track my order?
Once your order has been shipped, you will receive a tracking number by email.
Tracking updates may take 24–72 hours to become active after shipment confirmation.
You can also visit our Track Order page.
Do you offer free shipping?
VELUNE & CO may offer free shipping promotions from time to time.
Any available shipping options and costs will be shown at checkout before payment.
What payment methods do you accept?
We accept secure payment methods, including major credit cards, PayPal, and other available payment options shown at checkout.
Depending on your location, additional payment methods such as Klarna may also be available.
Is my payment secure?
Yes. All payments are processed through secure, encrypted payment providers to help protect your personal and payment information.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at support@veluneco.shop.
Once an order has been processed or shipped, we may no longer be able to make changes.
How do I know which size to choose?
We recommend checking the size guide available on each product page before placing your order.
If you are between sizes, we generally recommend choosing the larger size for a more comfortable fit.
What if I receive the wrong item or a damaged product?
Please contact us within 7 days of delivery at support@veluneco.shop.
Include your order number and clear photos of the issue so our team can assist you quickly.
What is your return policy?
We accept returns within 30 days of delivery.
Items must be unworn, unwashed, unused, and in original condition with tags and packaging when applicable.
For full details, please visit our Returns & Refunds page.
When will I receive my refund?
Once your return is received and approved, refunds are processed to your original payment method within 7–10 business days.
Your bank or payment provider may require additional time to post the refund.
Do you ship internationally?
Available shipping destinations may vary depending on the product and your location.
If shipping is available to your country, the available options will appear at checkout.
How can I contact customer support?
You can contact us anytime at:
Our support team typically responds within 24–48 business hours.